Testing Educational Intervention as a Strategy for Addressing Workplace Incivility
Article Sidebar
Main Article Content
Abstract
Many busines leaders and scholars agree that effective communication among employees is instrumental to an organization’s success. Unfortunately, workplace incivility is a widespread problem in many organizations that is actively acting as a barrier to effective communication. Many researchers have identified workplace incivility as an antecedent to employee turnover intentions which is considered to be an immediate predictor of actual turnover. Business leaders and scholars have both spent considerable amounts of time and resources outlining the negative outcomes of workplace incivility and employee turnover, however, there is little research about the effectiveness of specific strategies to address workplace incivility as part of an employee retention plan. Included in this paper is a study which tests the effectiveness of educational intervention as a specific strategy to decrease the occurrence of incivility in working-age adults.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
- Student authors waive FERPA rights for only the publication of the author submitted works.
Specifically: Students of Indiana University East voluntarily agree to submit their own works to The Journal of Student Research at Indiana University East, with full understanding of FERPA rights and in recognition that for this one, specific instance they understand that The Journal of Student Research at Indiana University East is Public and Open Access. Additionally, the Journal is viewable via the Internet and searchable via Indiana University, Google, and Google-Scholar search engines.
References
Adu-Oppong, A. A. & Agyin-Birikorang, E. (2014). Communication in the workplace: Guidelines for improving effectiveness. Global Journal of commerce & Management Perspective. https://www.researchgate.net/publication/304782482_communication_in_the_workplace_guidelines_for_improving_effectiveness
Andersson, L. M., & Pearson, C. M. (1999). Tit for Tat? The spiraling effect of incivility in the workplace. The Academy of Management Review, 24(3), 452–471.
Evans, D. (2017). Categorizing the magnitude and frequency of exposure to uncivil behaviors: A new approach for more meaningful interventions. Journal of Nursing Scholarship, 49(2), 214–222. https://doi-org.proxyeast.uits.iu.edu/10.1111/jnu.12275
Gallow, S. (2021). Human resources remain our biggest assets. In B. Orlando (Ed.), Corporate social responsibility. IntechOpen. Retrieved from https://www.intechopen.com/chapters/77687
Guo, J., Qiu, Y., & Gan, Y. (2022). Workplace incivility and work engagement: The mediating role of job insecurity and the moderating role of self‐perceived employability. Managerial and Decision Economics, 43(1), 192–205.
Griffin, E. A., Ledbetter, A., & Sparks, G. G. (2018). A first look at communication theory (Tenth edition.). McGraw-Hill Education.
Han, S., Harold, C. M., Oh, I., Kim, J. K., & Agolli, A. (2022). A meta‐analysis integrating 20 years of workplace incivility research: Antecedents, consequences, and boundary conditions. Journal of Organizational Behavior, 43(3), 497–523. https://doi-org.proxyeast.uits.iu.edu/10.1002/job.2568
Holm, K., Torkelson, E., & Bäckström, M. (2015). Models of workplace incivility: The relationships to instigated incivility and negative outcomes. BioMed Research International, 2015. https://doi-org.proxyeast.uits.iu.edu/10.1155/2015/920239
Namin, B. H., Øgaard, T., & Røislien, J. (2021). Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review. International Journal of Environmental Research and Public Health, 19(1). https://doi-org.proxyeast.uits.iu.edu/10.3390/ijerph19010025
Nelson, K. C. (2016). Incivility as a communication barrier: the effects of incivility experiences, appraisals, and context on employees’ constructive voice behavior. https://opencommons.uconn.edu/gs_theses/956
Wienclaw, R. A. (2021). Communications in the workplace. Salem Press Encyclopedia.