Computer-Mediated Spoken Interaction: Aspects of Trouble in Multi-Party Chat Rooms
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Abstract
Few CMC studies have empirically investigated computer-mediated spoken interaction. This study applies concepts and previous findings from conversation analysis (CA) to the analysis of interactions in multi-party voice-based chat rooms. The research contributes to the current special issue by taking a different look at online trouble talk through the empirical examination of interactional troubles that appear to be unique to this context. The troubles investigated occur during, and/or as a result of, participants’ first verbal contribution to a chat room, next speaker selection, overlapping talk, and speaker identification. The analysis (1) demonstrates how troubles unfold during online spoken communication; (2) shows how interactants respond to, and overcome, troubles; (3) discusses how technology is a mediating factor in trouble talk; and (4) considers how troubles in online spoken communication are similar to, or different from, face-to-face interaction and other voice-only communication settings such as the telephone.
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