Cross Cultural Instruction: An Instructional Design Case

Monica W. Tracey, Kelly L. Unger


In an authentic example of linking design and development with learning and performance, an international real estate development firm defined a problem; implementing a cleaning system in the largest mall in the world with a cross-cultural unskilled work force in Dubai, UAE. Partnering with a university instructional design team employing a rapid prototyping methodology and the constructivist ID approach, Layers of Negotiation Model, a comprehensive curriculum was designed. This article describes the project background, initial design, the ID team's work in Dubai, illustrates the product, and summarizes the design experience.

Cross-cultural instructional design, design-based research, job aids, constructivist ID environments, layers of negotiation model, rapid prototyping, project management

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