Amil Loyalty: The Role of Remuneration, Self-Efficacy, Satisfaction, and Organization Citizen Behavior

Abstract

Amil loyalty is essential for successfully managing zakat collection and distribution. Therefore, this study examines the factors influencing amil loyalty: remuneration, self-efficacy, satisfaction, and organizational citizenship behavior. This study is quantitative, with data collected by distributing questionnaires to amil with 113 respondents from zakat governance entities in Indonesia. The test was performed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The collected data were processed using the SmartPLS software. The results showed that (a) remuneration, self-efficacy, satisfaction, and organizational citizenship behavior have positive influences on amil loyalty, and (b) satisfaction and organizational citizenship behavior have a positive and significant influence on amil loyalty. An r2 value of 0.624 indicates that Amil’s loyalty to zakat governance entities in Indonesia can be predicted with remuneration, self-efficacy, satisfaction, and organizational citizenship behavior variables of 62.4% in the medium category.