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As part of the submission process, authors are required to check off their submission's compliance with all of the following items, and submissions may be returned to authors that do not adhere to these guidelines.

  • The submission has not been previously published, nor is it before another journal for consideration (or an explanation has been provided in Comments to the Editor).
  • The submission file is in Microsoft Word (.docx) file format.
  • Where available, URLs for the references have been provided.
  • The text is single-spaced; uses a 12-point font; employs italics, rather than underlining (except with URL addresses); and all illustrations, figures, and tables are placed within the text at the appropriate points, rather than at the end.
  • The text adheres to the stylistic and bibliographic requirements outlined in the Author Guidelines, which is found in About the Journal.
  • If submitting to a peer-reviewed section of the journal, the instructions in "Ensuring a Blind Review" section in the Author Guidelines have been followed.

Articles submitted for publication must be original, previously unpublished, and not under consideration for publication elsewhere. Papers presented at conferences and workshops can, with appropriate changes, be considered for publication.

From time to time, the e-Service Journal publishes special issues focused on themes relevant to the journal scope. Scholars who are interested in guest editing such a special issue may submit a brief proposal (outlining the theme, the topics to be covered, and names of potential contributors) along with short biographies of the proposed guest editor(s) to the journal editor.

Authors should ensure the following formatting requirements for their submission manuscript:

  • Use 12-point font, single-spacing for the body text
  • Employ italics, rather than underlining (except with URL addresses).
  • Insert all illustrations, figures, and tables are placed within the text at the appropriate points, rather than at the end.
  • Illustrations and figures should be of at least 300 dpi resolution.
  • Do not number section headers and subheaders. Instead, use style formating in Microsoft word (using varied font size with bold and italics) to appropriately identify section headings. Do not use section headings below the third level.
  • Use APA style for references and citations. It is strongly recommended to use a reference manager tool such as Mendeley or EndNote.
  • All personally identifiable information should be removed from the manuscript (including meta-data) for blind review (see instructions below)
  • A separate document containing author information and biographies should be uploaded containing: (1) author names in the preferred order (identify the corresponding author), (2) title, (3) institute of affiliation (including state and country), (4) work email address, (5) work address (only for the corresponding author), and (6) a listing of author biographies containing a short (up to 200 words) biography for each author.

Ensuring a Blind Review

To ensure the integrity of the blind peer-review for submission to this press, every effort should be made to prevent the identities of the authors and reviewers from being known to each other. This involves the authors, editors, and reviewers (who upload documents as part of their review) checking to see if the following steps have been taken with regard to the document containing the text and the file properties:

  • The authors of the document should be deleted their names from the text.
  • With Microsoft Office documents, author identification should also be removed from the properties for the file. General instructions are given below for Microsoft Word on Windows and Mac operating systems. Since these options may be slightly different for different versions of Microsoft Word, document authors should consult appropriate software documentation to remove author identification from the document text and file properties.
    • On Windows, click on File > Info > Check for Issues (select Inspect Document). Once the Document Inspector is done, you’ll see information about what kind of data it found. A green checkmark in a circle means it found no data of that type. A red exclamation mark means it found data of that type. Next to that data type’s description, you’ll see the Remove All button. Document authors should select Remove All for “Comments, Revisions, and Versions” as well as “Document Properties and Personal Information.”
    • On Mac, click on Tools > Protect Document > Remove personal information from this file on save.
  • With any PDFs, the authors' names should also be removed from Document Properties found under File on Adobe Acrobat's main menu.