Learners’ Satisfaction in Online Courses

Abstract

Online education is gaining more and more attention from both learners and institutions. Many institutions are moving some of their courses or creating sections of current face-to-face courses online. The success and continuation of online courses depend on learners’ satisfaction. This research in progress is an effort to understand the impact of critical factors on learners’ satisfaction in online courses. This paper extends the existing literature by considering interrelationships among important factors that have been found to impact individuals’ perceptions. To our best knowledge, the interrelationships and hypotheses presented in this paper have not been investigated in the literature. Thus, this study is a crucial contribution to theory and practice. Keywords: Learners’ satisfaction, online courses, engagement, quality, feedback.