Managing online trolling: From deviant to social and political trolls

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Date

2017-01

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IEEE Press

Abstract

Trolling behaviors are extremely diverse, varying by context, tactics, motivations, and impact. Definitions, perceptions of, and reactions to online trolling behaviors vary. Since not all trolling is equal or deviant, managing these behaviors requires context sensitive strategies. This paper describes appropriate responses to various acts of trolling in context, based on perceptions of college students in North America. In addition to strategies for dealing with deviant trolling, this paper illustrates the complexity of dealing with socially and politically motivated trolling.

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Citation

Sanfilippo, P. Yang, S. & Fichman, P. (2017). Managing online trolling: From deviant to social and political trolls. Proceedings of the 50th Hawai'i International Conference on System Sciences (HICSS-50). Los Alamitos: IEEE Press.

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Presentation