The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

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dc.contributor.authorShachaf, Pnina
dc.contributor.authorSnyder, Mary
dc.date.accessioned2009-09-22T20:37:20Z
dc.date.available2009-09-22T20:37:20Z
dc.date.issued2007-05
dc.description.abstractWhile the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.
dc.identifier.citationShachaf, P., & Snyder, M. (2007). The Relationship between Cultural Diversity and User Needs in Virtual Reference Services. Journal of Academic Librarianship. 33 (3), 361-367.
dc.identifier.urihttps://hdl.handle.net/2022/3701
dc.language.isoen_US
dc.publisherElsevier
dc.relation.isversionofhttps://doi.org/10.1016/j.acalib.2007.01.012
dc.titleThe Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
dc.typeArticle

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