The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

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2007-05

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Elsevier

Abstract

While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.

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Shachaf, P., & Snyder, M. (2007). The Relationship between Cultural Diversity and User Needs in Virtual Reference Services. Journal of Academic Librarianship. 33 (3), 361-367.

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Article