Rethinking Digital Inequalities: The Experience of the Marginalized in Community Technology Centers

Abstract

Information and communication technologies (ICTs) have emerged as symbols of modernity in the developing world, and currently policy makers and popular press perceived them as bridges to promote social and digital equalities. However, scholars have regularly demonstrated that digital inclusion projects have often failed to meet expectations related to human development objectives. Some postulate that the problem may not be entirely one of project failure, but rather of our limited understanding of the value that technology provides. Hence, this dissertation emphasizes the socio-cultural aspects of digital inclusion projects aimed at favela residents and attempts to understand ICTs aspects and practices from their perspective. Favelas, urban slums in Brazil, are considered marginalized areas due to the absence of State social and physical investments. As a consequence of this, such areas lack proper infrastructure, sanitation and road systems and provide their residents, the marginalized, with a low quality of life. Favela residents are deprived not only of proper services for their basic needs, such as health and education, but also of access to technology and Internet. Most of them rely on community technology centers (CTCs) to access ICTs. Based on an over eight-month ethnography in the favelas of Vitória, Brazil, this dissertation focuses on the motivations, engagements, and adoption of ICTs by favela residents in CTCs. It asks the following questions: (1) What is their experience using CTCs? (2) How does their experience inform the ways we should think about what constitutes empowerment and disempowerment vis-à-vis ICTs? It argues that theoretical positions stemming from technology utilitarianism need expanding, because mundane and non-instrumental practices observed in the favelas shed light on the importance of technology in a variety of dimensions within people’s lives. Encompassing such practices contributes to a broader comprehension of the engagements and strategies that help shape the daily use of technology by people who suffer the consequences of being poor and marginalized.