Online Help Systems and Knowledge Bases: Building a Virtual Helpdesk

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dc.altmetrics.displaytrue
dc.contributor.authorHewitt, Dawn
dc.contributor.authorStewart, Craig A.
dc.date.accessioned2011-10-10T14:51:53Z
dc.date.available2011-10-10T14:51:53Z
dc.date.issued1996-12-03
dc.descriptionCAUSE96 Pre-conference Seminar, San Fransisco, CA.
dc.description.abstractAn online help system can be part of an excellent computing support environment, but cannot by itself be an excellent computing support environment. In an ideal world, everyone would look at online help systems first when trying to solve a problem. Phone support would be needed only for emergencies, network outages, or problems not available via online help. Walk-in consulting would be reserved for issues requiring in-person authentication of identity, and introduction to the computing environment.
dc.identifier.urihttps://hdl.handle.net/2022/13611
dc.language.isoen_US
dc.subjectonline help
dc.subjectcause96
dc.subjectkb
dc.titleOnline Help Systems and Knowledge Bases: Building a Virtual Helpdesk
dc.typePresentation

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