PRACTICE WHAT YOU PREACH: AN EVALUATION OF U.S. COAST GUARD’S USE OF HUMAN PERFORMANCE TECHNOLOGY TO FOSTER A LEARNING ORGANIZATION.

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Date

2022-11

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[Bloomington, Ind.] : Indiana University]

Abstract

The purpose of this study was to conduct an evaluation of the U.S. Coast Guard’s Force Readiness Command (FORCECOM), whose predominate workforce consists of military and civilian personnel assigned to use Human Performance Technology practices to support the greater organization, are adopting its own principles to foster a Learning Organization. The intent of evaluating the target population of 240 members was to empirically understand, using quantitative methods to deduce what level of learning was occurring within Kaufman’s (2014) organizational hierarchy, what level of the organization concerns arise, and to identify specific factors that suggest improvement within Senge’s (1990) five disciplines. The data was collected with the implementation of a modified survey instrument derived from research contributions by Bui and Baruch (2012), designed to capture perspectives of 92 factors and their relationship within the learning organization framework of systems thinking, personal mastery, mental models, shared vision, and team learning and their antecedents. Findings utilizing inferential analysis from a 28% response rate, identified five factors in areas of professional development and communication that suggested a statistically significant difference of perspectives between the different levels of the FORCECOM organizational hierarchy. With the use of descriptive analysis, findings identified 51 factors in all disciplines and their antecedents had 25% of the participants or greater who had disagreeing perspectives from their counterparts when the data was combined as a single FORCECOM entity. Although the findings of this research identified numerous factors highlighting concerns, it established a baseline standard for future research to trend in the upward direction to ensure the U.S. Coast Guard’s Force Readiness Command fosters a Learning Organization.

Description

Thesis (Ph.D.) - Indiana University, Department of Education, 2022

Keywords

Learning Organizations, Organizational Learning, Knowledge Management, Organizational Knowledge, Bui, Baruch, Senge, Kaufman, Argyris, Schon, United States Coast Guard, Force Readiness Command, Human Performance Technology

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Doctoral Dissertation