Discovering User Behavior: Applying Usage Statistics to Shape Frontline Services

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dc.contributor.authorCohen, Rachael
dc.contributor.authorPusnik, Angie
dc.date.accessioned2019-02-23T23:19:17Z
dc.date.available2019-02-23T23:19:17Z
dc.date.issued2016-02
dc.description.abstractThis investigation sought to develop a broad view of discovery service user behavior by analyzing vendor-provided and Google Analytics usage data from discovery service implementations at two Indiana University campuses. The results of this analysis demonstrate how usage data can communicate both intermediary and end results of user interactions within discovery services. The findings reveal user behavior trends, which may be used to develop strategies to improve information literacy instruction techniques, as well as discovery service interface enhancements.​
dc.identifier.urihttps://hdl.handle.net/2022/22737
dc.language.isoen
dc.publisherOhioLink Consortium’s User Services Committee
dc.rightsThis work may be protected by copyright unless otherwise stated.
dc.subjectdiscovery services; Google Analytics; usage statistics; user behavior; usage data
dc.titleDiscovering User Behavior: Applying Usage Statistics to Shape Frontline Services
dc.typePresentation

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