Beyond Searches: How Discovery Data Can Enhance Library Services

Abstract

In 2011, the Indiana University Bloomington and Indiana University Kokomo Libraries launched EBSCO Discovery Service (EDS), with Indiana University South Bend following soon after in 2013. EDS allows users to search large portions of their library collections, including the library catalog and both EBSCO and non-EBSCO databases, from a single search box. But what does actual user behavior look like? In this session, librarians from three separate IU campuses will present usage and analytics data that reveal how far both the libraries and their users have come since implementing EDS. Speakers will share user behavior data that reveals the reception of EDS at each campus, then offer suggestions for data-informed ways in which librarians can enhance library services so that users are able to find and access the content that best meets their needs.