Artificial Intelligence and Financial Counseling: Do Institutions of Higher Education Embed Chatbots in their Financial Wellness Websites?

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dc.contributor.authorTaylor, ZW
dc.contributor.authorMarx, A
dc.contributor.authorNixon, D
dc.contributor.authorRay, S
dc.contributor.authorSimonds, R
dc.contributor.authorSmith, M
dc.contributor.authorGlass, S
dc.contributor.authorMesa, J
dc.contributor.authorBecker, J
dc.contributor.authorBlakeney, A
dc.contributor.authorCerebe, T
dc.contributor.authorMiller, A
dc.contributor.authorEnlow, J
dc.contributor.authorHughes, S
dc.contributor.authorColby, H
dc.contributor.authorKayser, T
dc.contributor.authorSmith, B
dc.contributor.authorWheeler, B
dc.date.accessioned2025-03-21T16:30:13Z
dc.date.available2025-03-21T16:30:13Z
dc.date.issued2025-03-21
dc.descriptionThis brief makes a timely contribution to the literature by accomplishing three objectives: Understanding how many and which kinds of institutions publish financial wellness information on their official .edu website. Understanding whether institutions embed AI chatbots into these financial wellness websites. And understanding whether these AI chatbots are online and available to Internet users during normal local time business hours (9:00 AM to 5:00PM). This brief builds upon HEFWA’s foundational work by exploring the presence of AI chatbots on institutional financial wellness websites. This work will help financial wellness practitioners and students understand whether institutions are leveraging emergent AI technology and how financial wellness programs can leverage this technology to render financial wellness operations more efficient and responsive for college students.
dc.description.abstractThis brief makes a timely contribution to the literature by accomplishing three objectives: Understanding how many and which kinds of institutions publish financial wellness information on their official .edu website. Understanding whether institutions embed AI chatbots into these financial wellness websites. And understanding whether these AI chatbots are online and available to Internet users during normal local time business hours (9:00 AM to 5:00PM). This brief builds upon HEFWA’s foundational work by exploring the presence of AI chatbots on institutional financial wellness websites. This work will help financial wellness practitioners and students understand whether institutions are leveraging emergent AI technology and how financial wellness programs can leverage this technology to render financial wellness operations more efficient and responsive for college students.
dc.description.sponsorshipHigher Education Financial Wellness Alliance (HEFWA)
dc.identifier.citationHigher Education Financial Wellness Alliance (HEFWA)
dc.identifier.doihttps://http://dx.doi.org/10.13140/RG.2.2.31382.46405
dc.identifier.urihttps://hdl.handle.net/2022/33481
dc.language.isoen_US
dc.publisherHigher Education Financial Wellness Alliance (HEFWA)
dc.relation.ispartofseriesHigher Education Financial Wellness Alliance (HEFWA); March 2025
dc.relation.isversionofhttp://dx.doi.org/10.13140/RG.2.2.31382.46405
dc.relation.journalHigher Education Financial Wellness Alliance (HEFWA)
dc.rightsThis is an Open Access article distributed under the terms of the Creative Commons Attribution-Noncommercial-Noderivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. The terms on which this article has been published allow the posting of the article in a repository by the author(s) or with their consent.
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjecthigher education
dc.subjectfinancial wellness
dc.subjectwebsites
dc.subjectartificial intelligence
dc.subjectchatbots
dc.subjectcollege
dc.subjectuniversity
dc.subjectcollege students
dc.subjecttechnology
dc.subjectfinancial counseling
dc.subjectfinancial literacy
dc.subjectfinancial stress
dc.subjectfinancial confidence
dc.subjectfinancial planning
dc.titleArtificial Intelligence and Financial Counseling: Do Institutions of Higher Education Embed Chatbots in their Financial Wellness Websites?
dc.title.alternativeArtificial Intelligence and Financial Counseling: Do Institutions of Higher Education Embed Chatbots in their Financial Wellness Websites?
dc.typeTechnical Report

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