Discovering user behavior: Applying usage statistics to shape frontline services

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Date
2015
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Taylor & Francis Group
Abstract
This investigation sought to develop a broad view of discovery service user behavior by analyzing vendor-provided and Google Analytics usage data from discovery service implementations at two Indiana University campuses. The results of this analysis demonstrate how usage data can communicate both intermediary and end results of user interactions within discovery services. The findings reveal user behavior trends, which may be used to develop strategies to improve information literacy instruction techniques, as well as discovery service interface enhancements.
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Keywords
discovery services, Google Analytics, usage statistics, user behavior, usage data
Citation
Rachael A. Cohen & Angie Thorpe (2015) Discovering User Behavior: Applying Usage Statistics to Shape Frontline Services, The Serials Librarian, 69:1, 29-46, DOI: 10.1080/0361526X.2015.1040194
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Article