Browsing Faculty Peer Reviewed Papers by Author "Oltmann, Shannon M."

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  • Shachaf, Pnina; Oltmann, Shannon M. (Institute of Electrical and Electronics Engineers (IEEE), 2007)
    Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service ...
  • Shachaf, Pnina; Oltmann, Shannon M.; Horowitz, Sarah M. (Wiley-Blackwell, 2008)
    Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, eservice may either increase or decrease the quality ...

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