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dc.contributor.author Shachaf, Pnina
dc.contributor.author Snyder, Mary
dc.date.accessioned 2009-09-22T20:37:20Z
dc.date.available 2009-09-22T20:37:20Z
dc.date.issued 2007-05
dc.identifier.citation Shachaf, P., & Snyder, M. (2007). The Relationship between Cultural Diversity and User Needs in Virtual Reference Services. Journal of Academic Librarianship. 33 (3), 361-367. en
dc.identifier.uri http://dx.doi.org/10.1016/j.acalib.2007.01.012 en
dc.identifier.uri http://hdl.handle.net/2022/3701
dc.description.abstract While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions. en
dc.language.iso en_US en
dc.publisher Elsevier en
dc.relation.isversionof Postprint. The definitive version is available through ScienceDirect. en
dc.title The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services en
dc.type Article en


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