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User preferences for appraisal systems with different purposes
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2001-08-26
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Indiana University South Bend
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Abstract
A client organization found no consensus to adopt a proposed performance
appraisal system because prospective users differed whether the system purpose should be developmental or administrative. The organization decided to survey user preferences.
User reactions are the least researched appraisal system criteria, and preferences are the least studied reaction. No previous studies have measured user preferences for appraisal systems with different purposes.
Appraisal purpose shapes appraisal system design. Administrative systems employ between-person comparisons using global, norm-referenced rankings. Developmental systems employ within-person comparisons using dimensional, criterion-referenced ratings. Some experts argue the two purposes are incompatible, while others believe they can't be separated. The researcher developed an appraisal system preference scale using 187 students.
The scale was unidimensional with good reliability. Students rated four appraisal systems:
administrative only, developmental only, combined, and separated. Combined systems pursue both purposes simultaneously while separated systems pursue both purposes sequentially. In study 1, students preferred developmental only or combined systems and least preferred administrative only systems.
In Study 2, theĀ· researcher surveyed prospective client organization users,
presenting the same four appraisal systems. Of 274 users, 78 responded. Users rated, ranked, and chose alternatives from paired-comparisons. Users preferred developmental only or combined systems and least preferred administrative only systems.
User preferences explain the lack of consensus for adopting a proposed separated system. The researcher recommends a developmentally-focused, combined system to the client organization. The low response rate for Study 2 limits its generalizability. Future research could study reasons for appraisal system preferences.
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Thesis ( M.S.) Indiana University South Bend, 2001
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Thesis