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dc.contributor.author Cohen, Rachael
dc.contributor.author Thorpe, Angie
dc.date.accessioned 2017-03-29T15:09:39Z
dc.date.available 2017-03-29T15:09:39Z
dc.date.issued 2015
dc.identifier.citation Rachael A. Cohen & Angie Thorpe (2015) Discovering User Behavior: Applying Usage Statistics to Shape Frontline Services, The Serials Librarian, 69:1, 29-46, DOI: 10.1080/0361526X.2015.1040194 en
dc.identifier.uri http://hdl.handle.net/2022/21280
dc.description.abstract This investigation sought to develop a broad view of discovery service user behavior by analyzing vendor-provided and Google Analytics usage data from discovery service implementations at two Indiana University campuses. The results of this analysis demonstrate how usage data can communicate both intermediary and end results of user interactions within discovery services. The findings reveal user behavior trends, which may be used to develop strategies to improve information literacy instruction techniques, as well as discovery service interface enhancements. en
dc.language.iso en en
dc.publisher Taylor & Francis Group en
dc.subject discovery services en
dc.subject Google Analytics en
dc.subject usage statistics en
dc.subject user behavior en
dc.subject usage data en
dc.title Discovering user behavior: Applying usage statistics to shape frontline services en
dc.type Article en
dc.identifier.doi 10.1080/0361526X.2015.1040194


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