Show simple item record Kling, Rob 2006-06-15T14:42:50Z 2006-06-15T14:42:50Z 2002
dc.description.abstract Looking back over the 1990s, it is easy to see the widespread troubles of many ventures that depended upon advanced IT applications, including business process reengineering projects, enterprise systems, knowledge management projects, online distance education courses, and famously -- some of the dot-com businesses of the 1990s. These "troubles" vary from substantial underperformance (ie. projects that were much more costly and/or produced much less social or business value than most of the participating IT professionals anticipated) and many outright failures. Many of these 'troubles" could have been avoided (or at least ameliorated) if the participating IT professionals had much more reliable and critical understanding of the relationships between IT configurations, socio-technical interventions, social behavior of other participants in different roles, and the dynamics of organizational and social change. Social Informatics is the name for the field that studies and theorizes this topic, and I will discuss it in more detail below. The key issue addressed in this paper is who will produce social informatics research for IT professionals, and where will they learn about important findings, theories, design approaches, etc.? The paper examines the record of computer science in the U.S. as a major contributor to the relevant research and teaching. It also examines the possibilities for new kinds of academic programs -- sometimes called “information schools” and "IT Schools" -- that are being developed to expand beyond the self-imposed boundaries of computer science and to integrate some organizational and social research as sites for social informatics. en
dc.description.sponsorship Indiana University en
dc.format.extent 79080 bytes
dc.format.extent 10176 bytes
dc.format.mimetype text/html
dc.format.mimetype image/jpeg
dc.language.iso en_US en
dc.publisher Rob Kling Center for Social Informatics en
dc.relation.ispartofseries WP-02-06 en
dc.rights Creative Commons license en
dc.subject social informatics en
dc.subject ICT en
dc.subject computer science education en
dc.subject organizational informatics en
dc.subject information science en
dc.subject IT professionals en
dc.subject cultural models en
dc.subject IT discourses en
dc.title Critical Professional Education about Information and Communications Technologies and Social Life en
dc.type Working Paper en

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