Show simple item record Hewitt, Dawn Stewart, Craig A. 2011-10-10T14:51:53Z 2011-10-10T14:51:53Z 12/3/1996
dc.description CAUSE96 Pre-conference Seminar, San Fransisco, CA. en
dc.description.abstract An online help system can be part of an excellent computing support environment, but cannot by itself be an excellent computing support environment. In an ideal world, everyone would look at online help systems first when trying to solve a problem. Phone support would be needed only for emergencies, network outages, or problems not available via online help. Walk-in consulting would be reserved for issues requiring in-person authentication of identity, and introduction to the computing environment. en
dc.language.iso en_US en
dc.subject online help en
dc.subject cause96 en
dc.subject kb en
dc.title Online Help Systems and Knowledge Bases: Building a Virtual Helpdesk en
dc.type Presentation en
dc.altmetrics.display true en_US

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