Browsing by Author "Voss, Brian"

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  • Peebles, Christopher; Stewart, Craig; Voss, Brian; Workman, Sue (EDUCAUSE Conference Proceedings, Indianapolis IN, 10/29/2001)
    Support for all users of computer hardware, software, and networks is crucial for full realization of the value that these digital intelligence amplifiers can offer a scholarly community. Bloated applications, opaque user ...
  • Voss, Brian; Stewart, Craig; Peebles, Christopher; Workman, Sue (Proceedings of the 55th Annual Quality Congress, American Society for Quality, Charlotte NC, 2001)
    For the last decade, University Information Technology Services (UITS) at Indiana University has measured the satisfaction of its customers – students, faculty, and staff – with the IT services its members produced for ...

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